Saturday, December 27, 2014
I suppose it is human to complain when service is bad, but forget to praise when it is good. Had our experience with Michael's turned sour I know I would have related the story here, so now I am going to tell you how it did pan out.
As I start this I don't actually know all the details, I will have to wait till Christmas Day to complete the story.
What I do know is that my husband decided to spend an exorbitant amount on my Christmas present this year. I know that because we share everything, all our expenditure is from a joint account. I also know (for the same reason) that what ever he bought required framing. We went to Michael's because their framing department has never let us down before. I browsed through the craft shelves while he did his business at the framing department. The final bill almost doubled the cost of my gift .. apparently.
Two weeks later he went back to pick up the finished items, only one was ready, the second one was waiting for wood to be delivered and would be ready the following week. Next week, another trip to Michael's, I never mind a chance to see what I might pick up for my embroidery and various associated projects. This time it was a short visit. Turns out the wood came in, but the 'item' had gone missing. By now I had already figured out it was a print of some sort, but because it went missing and they offered to replace it, I discovered that it was not just a print, it was a limited edition, vintage print.
I have to mention at this point, that I was a bit worried. Larry and I have very different tastes in decor. He once had an antique shop. Now, what a Texan calls an antique shop and what someone from Europe calls an antique shop are very different beasts. The majority of antique shops in Texas would be classified as junk shops in Dublin. But either way, I don't much like antiques, nor junk. But I do like old prints, particularly I like old photos of Dublin, or Austin, taken at the turn of the century, and most of all I love old western prints and ever more than that I love anything to do with John Wayne. So I was keeping my fingers crossed that if it was vintage (and now I knew it was) - that it would be something to do with the Alamo, or John Wayne.
Back to the missing print. We left Michael's with them promising to search and get back in touch the following day. The following day they called and said they couldn't find the print and they would make compensation if we brought in the receipt, furthermore we would not have to pay for the frames and we could keep the second frame.
The final agreement was - we got one vintage print framed for free, one frame free and $300 to compensate for the lost print. We went back the next weekend with the receipt and brought the empty frame home with us. I planned to create a collage of photos of my children and grandchildren to till it. Two days later we got another call from Lori, the framing department Manager. They had found the missing print and could we bring the frame back and they would put it in for us. Still no charge, but naturally, the $300 compensation was no longer on the table.
The final result is that we will return to Michael's for all our craft and framing needs, we will tell everyone we know about the wonderful service we received and I received two amazing, limited edition, original vintage movie posters, yes, John Wayne movie posters,beautifully framed, at a total cost of approximately $60. And one was The Alamo!
Thank you Larry, and thanks to Lori and Michael's Framing Department!