It only took a full month and seven calls to Customer Support—one of those representatives hung up on me, the rest promised I would hear within 24 hours. On one occasion I received an email advising me I would hear within 24 to 48 hours—I did not. As you know from my previous post here, after each call I waited the full 48 hours and called again. Still nothing.
That seventh call was the charm. within the 24 hours I received this email:
Note the last sentence? I did have a Prime account and fortunately, when I logged in—yes, I was finally able to do that—I was still a Prime member. So that warning was unnecessary, fortunately. It was enough trouble to reregister and rename my Echo devices.
The second last sentence was also misplaced. I had not been patient nor do I believe I should have been—oh, I was polite to the CS reps, I know it is not their fault but it was clearly a breakdown in communication between the front and back end. I still believe this was extremely bad customer service, in fact just bad service period.
So. The end result is that I have removed Amazon ads from my websites—part of being an Affiliate member; I still have Prime and my Echo devices are re-registered, plus my Kindles are also up and running. I didn't spend any money on Amazon for an entire month. That has to be a record, for me it is. All this just in time for my next subscribe and save shipment.
But, to the Kindle bug. Well one of them. I mentioned I came across a few. I didn't exploit them though I probably could have. When my account was placed on hold or frozen or whatever the terminology was, my Kindles were disconnected and reset. The next time I fired up my Kindle it suggested I connect back to my account to access my content, At this point I couldn't even play any of the mindless video games I had downloaded because they connect back to my account at the Amazon App Store—this I discovered when I was persona non grata. As the device clearly wanted to connect to my account I agreed, assuming that it would fail due to being locked out. It didn't fail. Not only did it connect but it allowed me to download one of the books I had previously purchased. I didn't try to buy anymore believing that the less I rocked the boat the better at that point. But, I probably could have.
What I have learned is that I should never leave any payment method set up in my account. That way no unauthorized purchases can be made, at least not using my cash. It will be time consuming to keep adding the payment method for a purchase and then immediately removing it. But I think that will also slow down my spending which can't be bad.
No comments:
Post a Comment